Refund and Returns Policy

Return & Replacement Policy

Our Promise

Every product is checked before dispatch. And if something goes wrong, our 1-year replacement warranty has you covered — openly, with no arguments and no lengthy process.

1-Year Replacement Warranty

What it covers:

• Product arrives faulty or not working
• Product arrives physically damaged
• Wrong item delivered
• Product develops a manufacturing fault at any time within 1 year of delivery

Time limit: You may claim a replacement any time within 1 year of receiving your parcel.

How to Claim a Replacement (4 steps)

• Step 1 — Contact us on WhatsApp
  Message us at +92 308 6789484 with your order number.
• Step 2 — Show us the issue
  Send a clear video showing the problem — or show it live on a video call. This helps us confirm the issue instantly so your replacement isn’t delayed.
• Step 3 — Send the product back
  Ship the faulty product back to us at the address we share on WhatsApp.
• Step 4 — Receive your replacement
  Once we receive and check the returned product, we dispatch a brand-new replacement to you right away.

What Is NOT Covered

• Burnt charger: A charger that is burnt is not covered — burning indicates an electrical fault at the user’s end (e.g. faulty wiring, voltage fluctuation, misuse).
• Physical damage by the customer: Damage caused after delivery (drops, breakage, rough handling) is not covered.
• Water or liquid damage: Damage from water, sweat beyond normal use, or any liquid is not covered.
• Misuse or wrong usage: Damage from using the product against its instructions, or with incompatible devices, is not covered.
• Tampered or opened products: Products that have been opened, repaired or modified by anyone other than AST BUDS are not covered.
• Change of mind: If the product works fine but you changed your mind, returns or exchanges are not available. Please double-check your order before confirming — or WhatsApp us if you’re unsure which product fits your phone.
• Late claims: Issues reported after the 1-year warranty period cannot be accepted.

Refunds

Since we operate on Cash on Delivery, there are no advance payments to refund. If you paid for a replacement shipment’s return courier, contact us on WhatsApp to discuss it case by case.

Need Help?

Message us on WhatsApp: +92 308 6789484 (9 AM – 9 PM, 7 days a week).