Privacy Policy

Privacy Policy

What Information We Collect

When you place an order or contact us, we collect only what’s needed to serve you:

• Your name
• Phone number
• Email address
• Delivery address
• Order details

How We Use Your Information

Your information is used strictly for:

• Processing and delivering your order
• Sending order confirmations, dispatch updates and tracking numbers
• Customer support on WhatsApp

We never sell, rent or share your personal information with anyone for marketing purposes.

Who Sees Your Information

Only two parties ever see your details:

1. AST BUDS — to process your order and support you.
2. Our courier partner (e.g. PostEx) — your name, phone number and address are shared with them only so they can deliver your parcel. Nothing more.

Cash on Delivery & Payments

We operate on Cash on Delivery, with no advance payment. We never ask for, collect or store your bank or card details — because we never need them.

Open Parcel

When you open and check your parcel before paying, no extra personal information is collected. The courier only confirms delivery — nothing about your order is shared beyond what delivery requires.

WhatsApp Communication

If you contact us on WhatsApp, your messages stay between you and us. We may send you order updates on the same number. We don’t spam — no promotional blasts without reason.

Cookies

Our website uses cookies to keep your cart working and to understand how visitors use the site (basic analytics) and measure our ads (Meta Pixel). Cookies never contain your name, address, phone number or payment details, and your data is never sold.

Your Rights

You can ask us anytime on WhatsApp (+92 308 6789484) to:

• Tell you what information we have about you
• Correct it if it’s wrong
• Delete it after your order is complete

Changes to This Policy

If we ever update this policy, the new version will be posted on this page.

Questions?

Message us on WhatsApp: +92 308 6789484 (9 AM – 9 PM, 7 days a week).